Shipping policy

Where we ship

The United States only, including Alaska, Hawaii, Puerto Rico and APO, FPO and DPO military addresses.

We do not ship internationally yet.

When your order leaves

We pack and ship within 3 business days of your order. Business days are Monday through Friday, not counting federal holidays.

Orders placed over a weekend or a holiday are treated as arriving the next business day.

What it costs

The 48 contiguous states, by UPS:

Order total $85 and over: Free
Order total under $85: $9.95 flat, however many items

The $85 threshold is measured on the order total before tax and after any discount.

Alaska, Hawaii, Puerto Rico and military addresses ship by USPS, and the rate is calculated at checkout from the weight and the destination. Free shipping and the $9.95 flat rate apply to the 48 contiguous states only. UPS surcharges to those destinations run well past what a flat rate absorbs, and USPS reaches military addresses where UPS does not.

How long it takes

UPS Ground reaches most of the lower 48 in 2 to 5 business days once it leaves us. USPS to Alaska, Hawaii, Puerto Rico and military addresses typically takes longer, and military addresses depend on the handling at the far end, which nobody can forecast.

These are the carriers’ estimates, not guarantees, and we do not control them.

Tracking

You get a confirmation email when the order is placed and a second one with tracking when it ships. Both come from support@teezstick.com. If the tracking email has not arrived within 4 business days of your order, check your spam folder first and then write to us.

Your address

We ship to the address you give us. Please check it before you submit the order, apartment and unit numbers included.

If a package comes back to us as undeliverable because of an incorrect address, we will refund the purchase price less our actual outbound and return freight, or reship it once you pay shipping again. Your choice.

Delays, damage and packages that do not arrive

Weather, carrier backlogs and peak season happen. We will tell you what we know, but we cannot make a carrier move faster.

If tracking shows delivered and the package is not there, check with your neighbors and your building first, then write to support@teezstick.com. We will open a trace with the carrier and make it right.

If a package arrives damaged, see the Returns and Refunds policy. Tell us within 7 days with photos and we will ship a replacement.